Terms of Service

1. Introduction and Acceptance

These Terms of Service (the “Terms”) govern your access to and use of the Picassa mobile application and website (together, the “Platform”), operated by Irony studio s.r.o., IČO 23991992, with registered office at Hartigova 1016/45, Žižkov (Praha 3), 130 00 Praha, Czech Republic (“Picassa”, “we”, “us” or “our”). Contact: [email protected].

By creating an account or otherwise using the Platform, you confirm that you are at least 18 years old, that you have read and understood these Terms, and that you agree to be bound by them. If you do not agree, do not use the Platform.

These Terms form a binding agreement between you and Picassa as the operator of the Platform. They are separate from and do not replace any agreement concluded directly between a Client and a Professional.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Platform” means the Picassa mobile application, website and related services.
• “User” means any person who accesses or uses the Platform, whether as a Client or a Professional.
• “Professional” means a User who presents and offers services to Clients through the Platform.
• “Client” means a User who discovers, contacts or books a Professional through the Platform.
• “Content” means any information, text, photos, portfolio, reviews or other material uploaded, published or shared by Users.
• “Booking” means a request for or reservation of an appointment or slot arranged through the Platform.

3. The Role of Picassa

Picassa is an online intermediary and technical platform that allows Clients to discover Professionals, communicate with them, and arrange appointments. Picassa acts solely as a provider of these tools.

Picassa is not a party to any contract concluded between a Client and a Professional and does not provide the underlying services offered by Professionals (such as haircuts, tattoos, photography, training, massage or similar). Professionals are independent and are not employees, agents or representatives of Picassa.

We do not guarantee the quality, safety, legality or availability of any service offered by a Professional, nor the accuracy of any Content published by Users. Any contract for services is concluded directly and exclusively between the Client and the Professional.

4. Eligibility

You may use the Platform only if you are at least 18 years old and have full legal capacity to enter into a binding agreement. If you use the Platform on behalf of a business or another person, you represent that you are authorised to bind that entity or person to these Terms.

We may refuse, suspend or restrict access to the Platform where required by law or where these Terms are breached.

5. Accounts and Registration

To use most features you must create an account and provide accurate, complete and up-to-date information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us without undue delay at [email protected] if you suspect unauthorised use.

Picassa supports Client and Professional roles. Becoming a Professional may require additional verification, and we may approve, reject or revoke Professional status at our reasonable discretion, in particular in the event of a breach of these Terms.

6. Professionals: Status and Responsibilities

Professionals may be businesses or private individuals. Each Professional is solely responsible for complying with all laws and obligations applicable to their activity, including business licensing, professional qualifications, tax and accounting duties, insurance, hygiene, health and safety, and consumer-protection obligations towards their own Clients.

Professionals are responsible for the accuracy of their profile, services, prices, availability and cancellation rules, for holding all necessary rights and permissions, and for the proper performance of the services they provide. Picassa does not verify the qualifications of Professionals and assumes no responsibility in this respect.

7. Bookings, Appointments and Cancellations

Professionals set their availability through open slots and calendar events. Clients may request or book available slots subject to capacity and to the Professional’s conditions. A Booking made through the Platform results in a direct contractual relationship between the Client and the Professional; Picassa is not a party to it.

Cancellation, rescheduling, no-show and deposit rules are set individually by each Professional. Clients should review these rules before booking. Picassa only provides scheduling tools and may display a booking status (for example, a deposit marked as unpaid) for information purposes; it is not involved in and bears no responsibility for such arrangements or for any deposits, fees or refunds between Client and Professional.

8. Payments

Picassa currently does not process any payments. All prices, deposits and payments for services are agreed and settled directly between the Client and the Professional outside the Platform. Picassa is not a payment service provider or escrow agent and is not a party to any such transaction; we bear no responsibility for payment, non-payment, invoicing, refunds or related disputes.

Use of the Platform is currently provided free of charge. We may introduce paid features or in-app payments in the future; in that case, additional terms will be presented to you before you use those features and will apply in addition to these Terms.

9. Acceptable Use

When using the Platform, you agree not to:

• use the Platform for any unlawful, fraudulent or harmful purpose;
• harass, threaten, defame or discriminate against other Users;
• post false, misleading, offensive or infringing Content;
• circumvent, disable or interfere with the security or proper functioning of the Platform;
• scrape, copy or reuse Content or data without authorisation;
• impersonate any person or misrepresent your affiliation;
• send spam or unsolicited commercial communications.

10. User Content and Licence

You retain ownership of the Content you upload (such as photos, portfolio and descriptions). By publishing Content on the Platform, you grant Picassa a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for technical purposes (such as resizing) and display that Content for the purpose of operating, providing and promoting the Platform. This licence ends when you delete the Content or your account, except for copies retained in backups for a limited time or where retention is required by law.

You represent that you hold all rights necessary to your Content and that it does not infringe the rights of any third party or violate any law. We may remove or restrict Content that, in our reasonable assessment, breaches these Terms or applicable law.

11. Third-Party Services

The Platform may integrate with third-party services, such as Instagram/Meta for optional content import and Google Maps for location display. Your use of such integrations is optional and subject to the terms and privacy policies of the relevant third party. Picassa is not responsible for third-party services, their availability or their content.

12. Reviews and Ratings

Only a Client who has had an actual appointment or Booking with a Professional through the Platform may submit a review of that Professional. This restriction is designed to ensure that published reviews originate from Users who have genuinely used the relevant service.

Reviews must be truthful, based on genuine experience, and must not be unlawful, defamatory, misleading or offensive. Professionals must not offer incentives for positive reviews or otherwise manipulate ratings. We may moderate, refuse or remove reviews that breach these rules or applicable law.

13. Reporting Illegal Content

If you believe that Content on the Platform is unlawful or infringes your rights, you may notify us at [email protected]. Please describe the Content, its location on the Platform and the reasons for your report. We will assess valid reports and take appropriate action in accordance with the Digital Services Act (Regulation (EU) 2022/2065) and other applicable law, and we will inform you of our decision where required.

14. Intellectual Property of the Platform

The Platform, including the Picassa name, logo, software, design and all related intellectual property (other than User Content), is owned by or licensed to Picassa and is protected by law. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, decompile or create derivative works from the Platform without our prior written consent.

15. Availability and Changes to the Platform

The Platform is provided on an “as is” and “as available” basis. We do not guarantee that it will be uninterrupted, error-free or available at all times. We may modify, suspend or discontinue all or part of the Platform, including individual features, and may perform maintenance, updates or beta testing, aiming to limit any impact on Users.

16. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, Picassa is not liable for the conduct of Users, for the services provided by Professionals, for the accuracy of User Content, or for any dispute arising directly between Clients and Professionals. As the Platform is currently provided free of charge, Picassa is liable only for damage caused intentionally or by gross negligence, unless mandatory law provides otherwise.

To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential damage and for lost profits. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for damage to health or life caused by us, or the statutory rights of consumers.

17. Indemnification

To the extent permitted by law, you agree to compensate Picassa for reasonable, demonstrable damage arising from your breach of these Terms, your unlawful use of the Platform, your Content, or the services you provide or receive through the Platform. This does not apply to consumers acting outside the scope of any business activity, except where the damage was caused intentionally.

18. Suspension and Termination

We may suspend, restrict or terminate your access to the Platform if you breach these Terms or applicable law, if required by a competent authority, or to protect the Platform and its Users.

You may delete your account at any time in the Picassa app under Profile. After confirmation you are signed out and your profile is hidden for 30 days; signing in again during this period cancels the deletion, and after 30 days the account is permanently deleted. You may also contact [email protected]. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability and governing law) remain in effect.

19. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to the Platform or to legal requirements. We will publish the updated Terms on the Platform and, where the changes are material, we will notify you in advance (for example in the app, by email or on the website). If you do not agree with the updated Terms, you should stop using the Platform; continued use after the changes take effect constitutes acceptance.

20. Consumer Rights and Dispute Resolution

If you are a consumer, your statutory rights under mandatory consumer-protection law are not affected by these Terms. Any dispute is best resolved by first contacting us at [email protected].

Consumers in the EU may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Consumers in the Czech Republic may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) as the competent body for out-of-court settlement of consumer disputes.

21. Governing Law and Jurisdiction

These Terms and any relationship between you and Picassa are governed by the laws of the Czech Republic and applicable European Union law. The competent courts of the Czech Republic have jurisdiction over any dispute. If you are a consumer, you also benefit from the mandatory protective rules and the jurisdiction of the courts of your country of residence in the EU, and these Terms do not deprive you of that protection.

22. Final Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right does not constitute a waiver of that right. You may not assign your rights or obligations without our consent; we may assign these Terms to a legal successor without prejudice to your rights.

These Terms are available in English, Czech and Slovak. In case of any discrepancy between language versions, the meaning that best reflects the parties’ intention and mandatory local law applies.

23. Contact

For any questions about these Terms, contact Irony studio s.r.o., Hartigova 1016/45, Žižkov (Praha 3), 130 00 Praha, Czech Republic, e-mail: [email protected].